Ez96's Commitment to Your Privacy
At ez96, we understand that your personal information is a trust that must be carefully protected. This Privacy Policy explains in detail how we collect, process, store, and safeguard your personal data when you use the ez96 platform – whether through our website or mobile app.
This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. By registering for or using ez96 services, you agree to the terms of this Privacy Policy. If you do not agree with any part of it, please contact our support team before continuing to use the platform.
We never sell, rent, or share your personal data with third parties for marketing purposes without your consent. This is not merely a promise – it is a policy we uphold strictly and consistently.
Malaysia PDPA Compliance: ez96 operates in accordance with the provisions of the Personal Data Protection Act 2010, ensuring all data processing is carried out lawfully, fairly, and transparently.
Ez96's Six Layers of Privacy Protection
We do not rely on a single protection mechanism. ez96 employs a multi-layered approach to ensure your personal data remains secure at all times.
256-bit SSL Encryption
All data transmitted between your device and ez96 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
No Data Sales
Ez96 has never and will never sell, rent, or trade members' personal information to any third party for commercial or marketing purposes.
Secure & Integrated Servers
Member data is stored in data centres equipped with multi-layered physical and digital security systems, including firewalls, intrusion detection systems, and regular backups.
Strict Access Controls
Only authorised ez96 staff with a legitimate business need are permitted to access member personal data. All access is logged and continuously monitored.
Malaysia PDPA Compliance
All ez96 data processing practices comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a user are always protected under the law.
Data Control in Your Hands
You have the full right to access, correct, or request deletion of your personal data at any time through your account settings or by contacting our team.
01 Personal Data We Collect
Ez96 collects various categories of information from members for different purposes. We only collect data that is genuinely necessary to deliver the best service and ensure platform security.
| Data Category | Example Information | Collection Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Account registration & KYC verification |
| Contact Data | Phone number, email address, residential address | Communications & transaction verification |
| Financial Data | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, login session | Account security & fraud prevention |
| Usage Data | Gaming records, betting history, platform activity | Responsible gaming monitoring & support |
We do not collect sensitive information such as biometric data, medical records, or credit card details directly. Payments are processed through trusted third-party payment gateways with PCI-DSS compliance.
02 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. ez96 does not process your personal data beyond what is stated here:
- Verifying your identity during registration and the KYC process to comply with anti-money laundering (AML) legal requirements.
- Processing deposits and withdrawals safely and accurately, and sending transaction notifications to you.
- Detecting and preventing fraudulent activity, hacking, or platform abuse that could harm other members.
- Providing effective customer support and resolving any inquiries or complaints more efficiently.
- Personalizing your gaming experience – for example, recommending games based on your preferences.
- Sending relevant promotional information and special offers – only if you have given consent to receive them.
- Monitoring usage patterns for responsible gaming purposes and identifying members who may need assistance.
- Complying with legal obligations, including record-keeping requirements mandated by relevant authorities.
03 Sharing Information with Third Parties
Ez96 does not share your personal information arbitrarily. Data sharing only occurs in the following limited situations and is always subject to adequate safeguards:
- Payment service providers: Transaction data is shared with trusted payment processors solely to enable deposits and withdrawals to be processed securely.
- KYC verification providers: Identity documents are shared with accredited KYC verification providers solely to process your identity verification.
- Legal authorities: ez96 will disclose information to the relevant authorities if required to do so by law or court order.
- Platform technology providers: Some technical data is shared with cloud infrastructure and cybersecurity providers that operate ez96 systems, under strict confidentiality agreements.
All third parties working with ez96 are required to uphold privacy and security standards equivalent to our own. They are not permitted to use your data for any purpose other than what has been specified.
04 Data Security & Encryption
Data security is an absolute priority for ez96. We continuously invest in the latest technology and procedures to ensure your information is always protected from unauthorized access, leaks, or theft.
- 256-bit SSL/TLS encryption for all data communications between the platform and your device.
- Passwords are stored in hashed form using the bcrypt algorithm – we cannot view your original password ourselves.
- Two-factor authentication (2FA) is available and encouraged for all member accounts.
- Real-time cyber threat monitoring 24 hours a day, 7 days a week.
- Regular data backups to a secure, separate location for disaster recovery.
- Regular security audits by independent experts to identify and patch system vulnerabilities.
While ez96 takes comprehensive security measures, no system is 100% immune. We encourage you to use a strong password, never share your login credentials, and report any suspicious activity to us immediately.
05 Cookies & Tracking Technologies
Ez96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
- Performance Cookies: Helping us understand how members use the platform so we can improve the user experience.
- Functional Cookies: Saving your preferences such as language, display settings, and gaming preferences.
- Marketing Cookies: Used with care and only with your consent to display more relevant content. You may withdraw this consent at any time.
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the ez96 platform.
06 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 and ez96's internal policies, you have the following rights regarding your personal data:
Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
If any of your data is inaccurate or out of date, you have the right to request that we correct it.
Right to Erasure
You may request deletion of your personal data, subject to our legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
You may request a restriction on data processing under certain circumstances while a dispute is being resolved.
Right to Portability
You may request your data in a machine-readable format for transfer to another service.
To exercise any of the rights above, contact the ez96 support team via live chat or our official email. We will process your request within 14 business days.
07 Data Retention Period
Ez96 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. The following are our data retention guidelines:
- Active account data: Retained for the duration your account is active and up to 7 years after account closure for AML compliance purposes.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian banking and tax legal requirements.
- Security logs: Retained for 2 years to assist with security incident investigations if they arise.
- Support communication data: Retained for 3 years for reference in the event of disputes or follow-up enquiries.
- Marketing data: Retained until you withdraw consent or request deletion.
Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to you.
08 Changes to This Privacy Policy
Ez96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes occur, we will:
- Updating the "Last Updated" date at the top of this page.
- Sending notifications to all active members via email or in-platform alerts.
- Providing at least 14 days' notice before material changes take effect.
We encourage you to review this page periodically. Continued use of the ez96 platform after the effective date of any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact the ez96 Privacy Officer through our customer support team.
Retention Period Summary
- Account data: 7 years
- Transaction records: 7 years
- Security logs: 2 years
- Support data: 3 years
- Marketing data: Until withdrawn
Compliance & Certifications
- Malaysia PDPA 2010
- 256-bit SSL Encryption
- PCI-DSS (via payment partners)
- Integrated AML & KYC Policy
- Regular security audits
Ez96 Privacy FAQ
Have questions about how we handle your data? Here are answers to our most frequently asked questions.
Play with Confidence at ez96
Now that you know how we protect your privacy, register an ez96 account today and enjoy over 1,000 slot games, sports, and live casino in a safe, transparent, and responsible environment.